Adt Security Complaint to Compliment
| SUPPLIER | Adt Security | INDUSTRY | Security | ||
|---|---|---|---|---|---|
| BRANCH/AREA | Durbanville | COUNTRY | South Africa | ||
| TIME / DATE | 15:33 Thu 2 Jul | PERSON RESPONSIBLE | |||
| CUSTOMER | Jeanni | View all reports by user |
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| PROBLEM | Breach of Contract | ||||
| HEADLINE | Unethical and untrustworthy | ||||
| THE INCIDENT Thu 2 Jul 
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I own the alarm in our house and a salesman came out for service connection a year ago. Because I own the alarm I insisted that I want 30 days notice and not a long term contract. The salesman agreed that this is the case and I signed. Now I want to cancel my contract as I have found a better supplier that will give me far better service than ADT. I called the accounts dept 1 week prior to the end of the month and a representative confirmed that I was on 30 days notice. At the end of the month I sent the letter to request cancellation in 30 days. I phoned the next day to make sure that the letter was received. The representative informed me that I am locked in the contract for 36 months!!! I was shocked and in disbelief after 2 of their employees had confirmed otherwise! I was told to check the fineprint! I feel that their salesperson acted unethically and I feel cheated. I have called ADT on more than one occasion complaining about poor service and billing - and according to them it was dealt with - they were NOT. I am sick off their poor service and I want out - but now they won't let me!!!! And we are supposed to trust these people? BE CAREFUL WHEN YOU SIGN!
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| SUPPLIER RESPONSE Time: 16:34:23 Thu 2 Jul 09 |
Hello Jeanni, |
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| CUSTOMER'S FEEDBACK Time: 10:00 Fri 10 Jul 09 |
Over the moon: ADT have cancelled my account as requested. Thanks ADT. | ||||
| Back Email this report | View customer feedback rating and analysis | |||||